- All orders and payments placed via 3pMerch.com are protected by 256 bit SSL security during checkout.
- We accept Visa, Mastercard, American Express, Discover, and PayPal as forms of payment.
- We do not sell or solicit any personal information.
At store.edmsauce.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return or exchange your merchandise.
All products are triple checked through our extensive quality control procedures before shipment.
REFUNDS / EXCHANGES
- We must be notified of the return within 14 days of your receipt of the product.
- The product must still be in UNUSED AND BRAND NEW CONDITION. If the product is used and breaks, we will not be able to accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail and get a tracking number. If the package is too large or very valuable, please contact us so that we may arrange the return. Your credit card will be refunded for the shipping.
- If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee that will be deducted from your refund.
- Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 30% re-stocking fee (this is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, 3pMerch.com is not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
- Refunds are issued back to the original form of payment used for the purchase.
Apparel: Only unworn and unwashed apparel will be accepted for returns or exchanges. If we have reason to believe any clothing has been washed or worn we will send the item back.
eGloves: eGloves are quality checked before shipment. Due to the nature of this particular product all issues with these gloves must be reported within 1 day of receiving the gloves.
LED Bulbs: (Not including chips) Our premium LED bulbs have a limited lifetime warranty and can replaced for free.
If you believe you qualify for either an exchange or refund please contact us at firstname.lastname@example.org
Our mailing address is:
Returns & Exchanges
240 S Loara St
Anaheim, Ca 92802
Please include your order number and desired items for exchange if mailing us back a package.
When we receive your package, we will process your refund or begin the exchange process, which may take up to 48 hours.